Services

To ensure your  horse receives the highest standard of care, please review our booking terms and conditions.

By confirming an appointment with Phantom Petrissage, you agree to the conditions listed below.

 

Safe Environment:

It is your responsibility to provide a safe, dry, and clean working area for the treatment. If the horse is wet, dirty, or presents a risk to safety, the session may be cancelled and a charge applied.

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Horse's Temperament:

Please be open about your horse's temperament and behaviour prior to the appointment. If a horse is unsafe to work on, the session will be terminated, and a call-out fee may be charged.

 

Veterinary Consent:

For horses under veterinary treatment: In line with the Veterinary Surgeons Act 1966 and the 2015 Exemption Order, if your horse is under veterinary supervision, injured, or under the vet for lameness evaluations, we must have prior consent from your vet before providing massage therapy. It is the owners responsibility to obtain this consent, which can be achieved by requesting a vet consent form from us which we can email to you.

 

For healthy horses: Veterinary consent is not required for routine or maintenance massages on a healthy horse. However, if a problem or lameness is identified during the session, we reserve the right to stop the treatment and refer you to your vet for diagnosis.

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Equine Massage Therapy is not a replacement for veterinary care but is used alongside conventional health care, only a vet can give a diagnosis.

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If a horse displays undiagnosed lameness or acute pain at the time of the visit, we cannot proceed with the massage.

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In such cases, the horse will be referred back to your vet, and a fee of 50% for the call-out and assessment will be applied. If we determine it is unsafe to treat the horse for any reason, including lack of vet consent, the 50% fee remains applicable.

 

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Appointments and Booking

Payment:

Payment is required on the day of the appointment via bank transfer or cash. A receipt can be provided via email.

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Cancellation Policy: Please provide at least 24 hours' notice for any cancellations. Cancellations with less than 24 hours' notice may incur a cancellation fee.

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Schedule Flexibility:

We reserve the right to reschedule due to illness or unforeseen logistics. We will communicate any changes to you as early as possible.

 

Please note that if a client is late, the missed time may be deducted from the total session duration to stay on schedule for other owners.

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​Client Responsibility and Liability

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No Diagnosis:

As an equine massage therapist, I am not a vet and cannot provide a diagnosis. The purpose of the therapy is to promote well-being, improve muscle quality, and address muscular issues.

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Owner's Risk:

All sessions are conducted at the owner's risk. Phantom Petrissage will not be held liable for any injury or consequence to the horse, rider, handler, or property during the appointment.

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Insurance:

Phantom Petrissage holds professional indemnity and public liability insurance.

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Privacy

Confidentiality:

All information shared, including the horse's history and treatment notes, will be kept confidential and stored securely.

 

Media:

No photos or videos of your horse will be used for promotional purposes without your explicit consent.

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Disclaimer

This is a summary of standard terms, by confirming a booking, you acknowledge that you have read, understood, and agreed to these conditions.

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By checking the box on the contact form the client freely, knowingly, and voluntarily assumes all risks, both known and unknown, associated with the Practitioner's services. The Client accepts sole responsibility for any injury, death, or property damage that may occur to themselves, the Horse, or their personal property in connection with these services. ​

 

Terms may be updated periodically to reflect current standards.

 

Thank you for choosing Phantom Petrissage to support your horse's health and comfort.